1. What is a Managed Services Provider (MSP)?

A Managed Services Provider (MSP) is a third-party company that manages and maintains your IT infrastructure and end-user systems remotely. This includes services like network monitoring, cybersecurity, data backup, cloud solutions, and tech support.

2. What is IoT?

The Internet of Things (IoT) refers to a network of physical devices that are connected to the internet and can collect, share, and exchange data. These devices often include sensors, software, and other technologies that allow them to communicate with each other and with centralized systems, often times without direct human intervention.

Examples:

• Healthcare – Remote Patient Monitoring

• Transportation – Fleet Tracking

• Smart Cities – Infrastructure Management

3. What are the benefits of using an MSP?

• Reduced Downtime

• 24/7 IT Support

• Predictable Monthly Costs

• Expertise Without Hiring In-House

• Stronger Cybersecurity

• Scalability and Flexibility

4. What services does your MSP offer?

We offer:

• Help Desk & Technical Support

• Network Monitoring & Maintenance

• Cybersecurity Protection

• Data Backup & Disaster Recovery

• Cloud Services & Migration

• VoIP Phone Systems

• Compliance & Risk Management

• IT Consulting and Strategy

5. How much do MSP services cost?

Pricing is typically based on:

• Number of users or devices

• Level of support required

• Service tiers (Basic, Advanced, Reactive, or Device Support)
  We offer flat-rate monthly packages to help you budget effectively.

6. Is my business too small for an MSP?

Not at all. Small and medium-sized businesses often benefit the most from MSP services because they gain access to enterprise-level IT expertise without the cost of hiring a full IT team.

7. How is an MSP different from break/fix IT support?

• Break/fix is reactive—you call when something breaks.

• MSP services are proactive—we monitor and prevent issues before they disrupt your business.

8. Do you support remote and hybrid teams?

Yes, we provide secure access, collaboration tools, and remote monitoring for hybrid and remote work environments.

9. Can you help with cybersecurity compliance (HIPAA, PCI, etc.)?

Absolutely. We offer tailored compliance support for industries such as healthcare, finance, real estate, propery management and more.

10. What happens if I already have an internal IT team?

We can complement your existing IT staff by handling specific tasks or providing advanced support—what we call a co-managed IT solution.

11. How do I get started?

Simple. Contact us for a free consultation. We’ll assess your current IT setup, discuss your needs, and propose a custom plan.