Junior Field Technician

About IMC

The IMC Group is a hybrid Managed Service Provider (MSP) and Technology Integrator delivering IT support, telecom, cloud, and structured cabling services to commercial, government, and regulated-industry clients.

We operate across Microsoft 365, cloud infrastructure, VoIP, fiber, and on-site field services, with a growing footprint in Maryland, DC, and Virginia

Role Overview

The Junior Field Technician supports on-site IT, telecom, and low-voltage service calls under the guidance of senior technicians and project managers. This role is ideal for someone early in their IT or telecom career who wants hands-on experience, exposure to enterprise environments, and a clear advancement path.

You will be dispatched to client sites for installs, troubleshooting, and support tasks, while learning IMC standards, documentation, and escalation procedures.

Key Responsibilities

• Perform on-site IT and telecom support (desktops, printers, network devices)

• Assist with VoIP phone installs (Teams Phone, SIP handsets, ATA devices)

• Support low-voltage work (rack & stack, patching, cable labeling, testing)

• Install and replace network hardware (switches, routers, access points)

• Perform basic troubleshooting (connectivity, power, cabling, endpoints)

• Capture photos, notes, and close-out documentation for each job

• Follow IMC safety, cabling, and client compliance standards

• Escalate issues clearly to senior technicians or NOC when required

Required Qualifications

• 0–2 years experience in IT support, telecom, or field services

• Basic understanding of:

  • Ethernet & structured cabling

  • Routers, switches, and Wi-Fi

  • Windows laptops/desktops

• Ability to travel to job sites reliably

• Strong communication and professionalism with clients

• Smartphone capable of running dispatch and ticketing apps

Preferred (Not Required)

• CompTIA A+, Network+, or equivalent coursework

• Low-voltage or cabling experience

• VoIP or Teams Phone exposure

• Field Nation / WorkMarket / Fieldglass experience

• Own basic tools (screwdrivers, punchdown, cable tester)