Two men working at desks with computers in an office, focused on their screens.

The IMC Group – IoT Infrastructure Solutions

At The IMC Group, we provide expert guidance and end-to-end solutions for Internet of Things (IoT) infrastructure projects. From initial planning and design through implementation, monitoring, and ongoing maintenance, we ensure every project is delivered with reliability, efficiency, and security.

Our approach integrates cloud infrastructure, network architecture, and strategic business services, aligning technology with your broader business objectives. By doing so, we deliver a resilient foundation that supports:

  • Secure & Efficient Operations – End-to-end safeguards, compliance alignment, and optimized performance.

  • Effective Network Management – Scalable design that grows with your business needs.

  • Safe Project Delivery – Proven methodologies that minimize risk and maximize ROI.

In short… The IMC Group provides the foundation for secure, efficient, and effective network operations—empowering your business to succeed in a connected world.

Scope of Services

Core MSP Services

1. Remote Monitoring and Management (RMM)

  • Monitoring servers, networks, and devices 24/7

  • Detecting and resolving issues proactively

2. Help Desk and Technical Support

  • 24/7 or business-hours support

  • Tiered support levels (L1, L2, L3)

3. Network Management

  • Firewall and router configuration

  • LAN/WAN management

  • Remote access

4. Cybersecurity Services

  • Endpoint protection (antivirus, EDR)

  • Threat detection and response

  • Firewall and intrusion prevention

  • Security audits and vulnerability scans

5. Backup and Disaster Recovery (BDR)

  • Cloud and on-premises backup

  • Disaster recovery planning and testing

  • Business continuity services

6. Cloud Services Management

  • Microsoft 365 / Workspace support

  • Azure & Private Cloud management

  • Cloud migrations

7. Patch Management & Updates

  • OS and software patching

  • Application updates and configuration

8. IT Consulting and Strategy

  • IT planning and budgeting

  • Technology roadmap development

  • vCIO services (virtual Chief Information Officer)

9. Data Center & Structured Cabling

  • Rack/stack

  • Fiber/copper termination

  • ANSI/TIA standards compliance

MSP Services by Industry or Need

  • VoIP and Unified Communications

    • Internet-based phone systems, video conferencing

    • Microsoft Teams Operator Connect, Direct Routing, VoIP management.

  • Compliance Support

    • HIPAA, PCI-DSS, SOC 2

  • IoT Device Management

    • Managing connected devices in industries like healthcare, logistics, and property management

  • Professional Services

    • IT staff augmentation

    • Project management

    • Technical training

MSP Service Delivery Models

  • Fully Managed IT Services – The IMC Group handles all IT responsibilities

  • Co-Managed IT Services – The IMC Group works alongside an internal IT department

  • Break/Fix Hybrid – Limited managed services with on-demand support

Basic Tier

Two customer support agents working at desks with computers, wearing headsets in a modern office space.

24x7 Help desk support, network (IoT) setup, cloud services (Microsoft 365, AWS, Azure) maintenance, data backup, disaster recovery, and business continuity.

Flat monthly fee for each user supported, regardless of the number of devices used.

Advanced Tier

Woman in an office looking at her smartphone with a digital lock interface and cybersecurity graphics overlaid, indicating data security and online privacy.

Our Basic package, plus 24x7 monitoring, patch management, VOIP & unified communications, advanced cyber security, data protection, industry regulation compliance, & more specialized API support for your industry specific software and applications.

Reactive Support

Two men standing in front of server racks in a data center, inspecting and troubleshooting the equipment.

A traditional IT support approach where services are provided only when something is broken and needs fixing, rather than through proactive, preventative maintenance.

Device Support

An empty office workspace with multiple cubicles, each equipped with a computer monitor, keyboard, mouse, and blue chair. Several potted plants are placed on top of the cubicles, and blue and yellow wastebaskets are under some desks. The office has a white ceiling with fluorescent lighting and orange accents on the walls.

Predetermined monthly fee for each device supported, such as workstations, laptops, routers, multiplexers, servers, switches, & mobile or VOIP phones.

Pricing is based on the number of devices rather than the number of users.

Contact us

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!