Two men working at desks with computers in an office, focused on their screens.

The IMC Group provides expert guidance and solutions for (IoT) infrastructure projects, encompassing various stages from planning and design to implementation, monitoring, and maintenance, ensuring reliability, efficiency, safe project delivery and security. We incorporate hardware, software, networks, and business strategic services, ensuring they are aligned with your business strategy. In short… we provide a foundation for secure, efficient and effective network operations.

Stay on top of your network effortlessly with our comprehensive monitoring service. We make it easy to keep everything running smoothly, so you can focus on what really matters to your business.

Scope of Services

Core MSP Services

1. Remote Monitoring and Management (RMM)

  • Monitoring servers, networks, and devices 24/7

  • Detecting and resolving issues proactively

2. Help Desk and Technical Support

  • 24/7 or business-hours support

  • Tiered support levels (L1, L2, L3)

3. Network Management

  • Firewall and router configuration

  • LAN/WAN management

  • VPN and remote access

4. Cybersecurity Services

  • Endpoint protection (antivirus, EDR)

  • Threat detection and response

  • Firewall and intrusion prevention

  • Security audits and vulnerability scans

5. Backup and Disaster Recovery (BDR)

  • Cloud and on-premises backup

  • Disaster recovery planning and testing

  • Business continuity services

6. Cloud Services Management

  • Microsoft 365 / Google Workspace support

  • Azure, AWS, or private cloud management

  • Cloud migrations

7. Patch Management & Updates

  • OS and software patching

  • Application updates and configuration

8. IT Consulting and Strategy

  • IT planning and budgeting

  • Technology roadmap development

  • vCIO services (virtual Chief Information Officer)

MSP Services by Industry or Need

  • VoIP and Unified Communications

    • Internet-based phone systems, video conferencing

  • Compliance Support

    • HIPAA, PCI-DSS, SOC 2, GDPR, etc.

  • IoT Device Management

    • Managing connected devices in industries like healthcare, manufacturing

  • Physical Security Integration

    • Camera systems, access control, badge readers

MSP Service Delivery Models

  • Fully Managed IT Services – MSP handles all IT responsibilities

  • Co-Managed IT Services – Works alongside an internal IT department

  • Break/Fix Hybrid – Limited managed services with on-demand support

Basic Tier

Two customer support agents working at desks with computers, wearing headsets in a modern office space.

starting @ $99/ user

24x7 Help desk support, network (IoT) setup, cloud services (Microsoft 365, AWS, Azure) maintenance, data backup, disaster recovery, and business continuity.

Flat monthly fee for each user supported, regardless of the number of devices used.

Advanced Tier

Woman in an office looking at her smartphone with a digital lock interface and cybersecurity graphics overlaid, indicating data security and online privacy.

starting @ $199/ user

Our Basic package, plus 24x7 monitoring, patch management, VOIP & unified communications, advanced cyber security, data protection, industry regulation compliance, & more specialized API support for your industry specific software and applications.

Reactive Support

Two men standing in front of server racks in a data center, inspecting and troubleshooting the equipment.

starting @ $150/ hour

A traditional IT support approach where services are provided only when something is broken and needs fixing, rather than through proactive, preventative maintenance.

Device Support

An empty office workspace with multiple cubicles, each equipped with a computer monitor, keyboard, mouse, and blue chair. Several potted plants are placed on top of the cubicles, and blue and yellow wastebaskets are under some desks. The office has a white ceiling with fluorescent lighting and orange accents on the walls.

starting @ $50/ workstation

Predetermined monthly fee for each device supported, such as workstations, laptops, routers, multiplexers, servers, switches, & mobile or VOIP phones.

Pricing is based on the number of devices rather than the number of users.

Contact us

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